Support
Last updated September 30, 2026
Baton is made by one person. Email goes straight to my inbox, and I am the one who answers.
Invite your partner
Go to More › Partner & sync and tap Invite, then send the iCloud link through Messages, WhatsApp or any app. Your partner opens the link on an iPhone or iPad with Baton installed.
You both need an iPhone or iPad on iOS 17 or later, signed in to iCloud, with iCloud Drive on.
An entry hasn't appeared on the other phone
Open Baton on both phones — with the apps open, sync usually takes a few seconds. More › Partner & sync shows the sync status and a Sync now button.
If the status says “iCloud is off” or “iCloud storage is full”, check Settings › [your name] › iCloud. An entry is never lost: it stays on the device and is sent as soon as iCloud is available.
The Live Activity doesn't show on the Lock Screen
Check that Settings › Baton › Live Activities is on. The Live Activity appears on the device that started the timer; the other phone sees the feed once it syncs.
Restore a purchase
New phone or reinstalled the app: go to More › Baton Plus and tap Restore purchases. You need a connection and the same Apple Account that made the purchase.
Cancel a subscription
Go to Settings › [your name] › Subscriptions › Baton and tap Cancel Subscription, at least 24 hours before the renewal date (or before the 7-day trial ends). Lifetime has nothing to cancel.
Export or delete your data
Export: More › Reports & export › Export CSV. Delete: Settings › Delete all data — removes everything on the device and in iCloud and stops sharing. It cannot be undone, so export a CSV first.
Report a bug
Email me your device model, iOS version, Baton version (in Settings), whether you share the log with someone, and what you were doing when it went wrong. A screenshot helps. Please leave out your child's health details unless they are needed.